Terms of service
Velioné Terms of Service
Welcome to Velioné. By accessing or using our website, products, or services, you agree to be bound by the following Terms of Service. These terms are designed to ensure a secure, transparent, and premium experience for all customers while protecting the integrity of our brand.
General Conditions
By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms. We reserve the right to update, change, or replace any part of these Terms at any time. It is your responsibility to review this page periodically for updates.
We reserve the right to refuse service to anyone at any time for any reason, including but not limited to suspected misuse, fraudulent activity, or violation of these Terms.
Products & Services
All products offered by Velioné are subject to availability. We strive to ensure that product descriptions, images, and details are accurate and reflective of the product; however, slight variations in appearance, colour, or packaging may occur.
We reserve the right to modify or discontinue any product without prior notice. Prices are subject to change at any time without notice.
Orders & Billing
By placing an order, you agree that all information provided is accurate and complete. Velioné reserves the right to cancel or refuse any order at our discretion, including cases of suspected fraud, pricing errors, or unusual purchasing activity.
In the event of a cancellation, you will be notified and, where applicable, issued a refund.
Shipping & Delivery
Delivery times provided are estimates and are not guaranteed. While we aim to deliver within the stated timeframes, delays may occur due to factors beyond our control, including but not limited to logistics, customs, carrier delays, or high demand.
Velioné is not liable for delays once an order has been dispatched. By purchasing from our store, you acknowledge and accept these potential variations.
Returns, Refunds & Replacements
All returns, refunds, and replacements are governed by our dedicated Refund Policy. Velioné reserves the right to determine the appropriate resolution (refund or replacement) on a case-by-case basis.
We may request additional information or evidence before approving a claim to ensure fairness and prevent misuse.
Use of Products
Velioné products are intended for personal use only. Customers are responsible for using products as directed. We are not liable for any misuse, improper handling, or results that vary based on individual conditions, including hair type or styling technique.
Intellectual Property
All content on this website, including text, images, branding, and design, is the property of Velioné and is protected by applicable intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.
Accuracy of Information
While we strive for accuracy, we do not guarantee that all information on this site is complete, current, or error-free. The material is provided for general information only and should not be solely relied upon without consulting more accurate sources where necessary.
Third-Party Services
We may utilise third-party tools and services to enhance your experience. These services are provided “as is” and “as available” without warranties of any kind. Velioné is not responsible for the performance or availability of third-party services.
Limitation of Liability
To the fullest extent permitted by law, Velioné shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our products or services.
This includes, but is not limited to, delays in delivery, product performance variations, or loss resulting from reliance on any information provided.
🛡️ Indemnification
You agree to indemnify and hold harmless Velioné from any claims, damages, or expenses arising from your breach of these Terms or misuse of our services.
📩 Contact Information
For any questions regarding these Terms, please contact us at:
Changes to Terms
We reserve the right to update or modify these Terms at any time. Continued use of our website following any changes constitutes acceptance of those changes.
At Velioné, we are committed to delivering not only exceptional products, but a refined and secure experience built on trust, transparency, and quality.