Refund Policy

Velioné Returns & Refund Policy

At Velioné, we believe confidence is at the core of every beauty routine. That’s why every order is supported by our 30-Day Beauty Guarantee, designed to ensure a smooth and secure shopping experience from start to finish.

30-Day Beauty Guarantee

We are confident in the quality and performance of the Velioné AutoCurl™. If for any reason you are not satisfied with your purchase, you may contact our support team within 30 days of receiving your order to request assistance.

All requests are carefully reviewed on a case-by-case basis. Depending on the nature of the issue, we may offer an appropriate resolution, which can include a replacement, store credit, or refund where applicable and eligible.

Submitting a request does not automatically guarantee a refund, and all outcomes are determined at the discretion of Velioné based on the circumstances provided.

Return Eligibility

To be considered eligible for a return or refund:

• The request must be submitted within 30 days of confirmed delivery
• The item must be unused, in its original condition, and free from signs of wear, damage, or misuse
• The product must be returned in its original packaging where possible
• The item must not have been used beyond reasonable inspection

Items that have been used, altered, damaged, or not maintained in new condition may not qualify for a refund or return.

How to Request a Return

To initiate a request, please contact our support team with the following information:

• Your order number
• A clear description of the issue
• Supporting photos or videos (if applicable)

Providing detailed information allows us to review and process your request more efficiently.

Resolution Process

Once your request is received, our team will assess the situation and determine the most appropriate resolution.

Possible outcomes may include:

• Replacement of the item if it is deemed defective or faulty
• Store credit where applicable
• Refund approval if eligibility requirements are fully met

Velioné reserves the right to determine the final resolution based on internal review and policy guidelines.

Damaged or Faulty Items

If your item arrives damaged or not functioning as intended, please contact us promptly with clear evidence. In such cases, we will prioritise a replacement at no additional cost to ensure you receive a product that meets our standards.

Returns & Shipping

If a return is required, instructions will be provided after your request has been reviewed and approved. Items sent back without prior authorization may not be accepted.

Return shipping costs may be the responsibility of the customer unless otherwise stated. Velioné is not responsible for lost or untracked return shipments.

Processing Times

Once a resolution has been approved:

• Replacements are typically processed within 24–48 hours
• Refunds, if approved, may take 5–10 business days to appear depending on your payment provider

General Conditions

Velioné reserves the right to:

• Deny requests that do not meet the outlined eligibility criteria
• Request additional information before approving any return or refund
• Limit or refuse service in cases of suspected misuse, abuse, or fraudulent activity

Our Commitment

We are committed to providing a high-quality product and a reliable customer experience. Every request is reviewed with care to ensure fairness while maintaining the integrity of our policies.

When you shop with Velioné, you can do so with confidence knowing your order is backed by a structured and considered support system designed to protect both our customers and our brand.